Support

Do you have any problems or questions? The Vockan support team is available to assist you.

Receive functional and technical application support in Portuguese, ensuring ease and speed in understanding your issue.

Keep your systems operating at peak performance. Extract more value from your QAD software with Vockan’s support services, which include specialists in Brazil with extensive experience who will help you resolve issues as quickly as possible.

To meet the necessary tax obligations for operations in Brazil, we have partnerships with Thomson Reuters and Dzyon and offer application support for Tax One (Thomson Reuters) and Dzyon Software (Dzyon) products.

Support Phone Numbers

Contact us at +55 11 3529-2747 – Monday to Friday – from 8:00 AM to 6:00 PM.

For after-hours support, access our EMERGENCY SUPPORT.

QAD ERP Support

Login or register to use a full suite of assisted service information and features.

ACCESS CALLS

Log in or register for access to tickets in the Jira JSM Portal Production QAD. Use the button below to access.

BRASIL PATCHES

Log in for access to contracts directly on QAD’s global platform. Use the button below to access.

Knowledge Base

Search and get quick information in the knowledge base for QAD products, including the Brazilian location.

Library

Access to application and installation manuals and new features through the “Release Notes” documentation.

Education and Training

View recommended trainings and register for online and QAD-scheduled classes around the world.